Customer Service/Sales Yoga Studio

This role supports the studio's functionality, focusing on Sales, Customer Service, Marketing and Operations. Candidates must be outgoing, team-oriented, and passionate about sales and service, with strong communication skills. Lots of potential for growth and opportunity. 

Qualifications:

• 1+ years of retail/service sales or fitness sales experience
• 2+ years in a customer service role
• Ability to manage and drive multiple revenue streams: memberships, retail, and teacher training
• Fluent in English with excellent communication and interpersonal skills (in person, via phone, and email)
• Strong customer service and relationship-building skills
• Adaptable to fast-changing, diverse environments
• Ability to identify improvement areas and make sound judgments
• Highly organized, detail-oriented, and proficient in data management
• Strong writing and grammar skills
• Professional, punctual, reliable, and well-groomed
• Trustworthy and able to handle confidential information responsibly
• Ability to work harmoniously with co-workers, clients, and the public
• Calm, respectful, and professional demeanor at all times
• Proficient with computers and studio management software
• Able to work flexible hours, including nights and weekends (especially during peak periods)
• Note: This is an on-site position, not remote.

Key Responsibilities:

• Lead generation, including grassroots marketing and networking
• Drive membership sales and retention efforts
• Manage and grow all revenue streams (Memberships, Retail, Teacher Training)
• Develop and implement marketing strategies aimed at client acquisition, activation, retention, and loyalty
• Organize and participate in grassroots marketing events weekly to attract new clients
• Maintain the cleanliness and organization of the studio
• Attend studio, regional, and company-wide meetings and trainings as required

Physical Requirements:

• Ability to sit or stand for up to 4 hours at a time
• Ability to reach with hands and arms; bend, lift, kneel, and drive a car
• Occasionally lift up to 30 pounds
• Climb stairs where elevators are unavailable
• Visual requirements: close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus
• Must be able to hear effectively in-person and via telephone

Compensation & Perks:

• Hourly wage based on experience and performance
• Part-time
• Opportunity for performance-based bonuses
• Complimentary membership during employment
• Discounts on retail items